Data protection information for this online offer and further information on the duty to inform according to Art. 13 DSGVO when collecting personal data from the data subject.
We, TQ-Systems GmbH, are responsible for this online offer and, as a provider of a teleservice, must inform you at the beginning of your visit to our online offer about the type, scope and purpose of the collection and use of personal data in a precise, transparent, understandable and easily accessible form in clear and simple language. The content of the information must be available to you at all times. We are therefore obliged to inform you which personal data is collected or used.
Personal data is any information that relates to an identified or identifiable natural person, i.e. with which you can be personally identified. This includes, for example, information such as name, address, telephone number, e-mail address.
We attach great importance to the security of your data and compliance with data protection regulations. We want you to know when we collect which data and how we use it. The collection, processing and use of personal data is subject to the provisions of the currently applicable European and national laws.
This Data Privacy Statement applies to all processing of personal data carried out by us, both in the context of the provision of our services and, in particular, on our websites, in mobile applications and within external online presences, such as our social media profiles (hereinafter also referred to collectively as "online offer").
With the following data protection information, we would like to show you how we handle your personal data and how you can contact us:
Note on the responsible entity:
Phone: +49 8153 9308-0
Commercial register no.: HRB 105018
Managing Directors: Detlef Schneider, Rüdiger Stahl and Stefan Schneider
For better comprehensibility, we do not differentiate between genders in our Data Privacy Statement. In the interest of equal treatment, the corresponding terms apply to all genders.
The meaning of used terms, such as "personal data" or their "processing" can be found in Article 4 of the EU General Data Protection Regulation (GDPR).
Personal data of users processed within the scope of this online offer includes inventory data (e.g. names and addresses of customers), contract data (e.g. services used, names of clerks, payment information), usage data (e.g. websites visited within the scope of our online offer, interest in our products) and content data (e.g. entries in the contact form).
"User" includes all categories of persons affected by data processing. This includes, for example, our business partners, customers, interested parties and other visitors to our online offer.
We warrant that we will only collect, process, store and use your data in connection with the processing of your enquiries and for internal purposes as well as to provide the services you have requested or to make content available.
Basics of data processing
We generally use the provided personal data to respond to your inquiries, process your orders or provide you with access to certain information or offers. In order to maintain customer relations, it may also be necessary for us or a service company commissioned by us to use this personal data to inform you about product offers or to conduct online surveys in order to better meet the tasks and requirements of our customers. We will not sell or otherwise market your personal information to third parties.
We will collect, process and use the personal data you provide online only for the purposes disclosed to you. Your personal data will not be passed on to third parties without your express consent. The collection of personal data as well as their transmission to state institutions and authorities entitled to receive information will only be carried out within the framework of the relevant laws or if we are obliged to do so by a court decision.
We process users' personal data only in compliance with the relevant data protection provisions. User data will only be processed if the following legal permissions apply:
We would like to show you where the above legal bases are regulated in the GDPR:
We would like to point out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. A complete protection of the data against access by third parties is therefore not possible.
We would also like to point out that e-mails can be read or changed unauthorized and unnoticed during transmission. Furthermore, we would like to point out that we use software to filter unwanted e-mails (spam filter). The spam filter can reject e-mails if they have been falsely identified as spam by certain characteristics.
What are your rights?
Right to information - You have the right to obtain information about your stored data free of charge. Upon request, we will inform you in writing, in accordance with applicable law, which of your personal data we have stored. This also includes the origin and recipients of your data as well as the purpose of the data processing.
Right to rectification - You have the right to have your data stored by us rectified if it is incorrect. At the same time, you can request a restriction of processing, e.g. if you dispute the accuracy of your personal data.
Right to block - Furthermore, you can have your data blocked. To ensure that a blocking of your data can be taken into account at any time, this data must be kept in a blocking file for control purposes.
Right to deletion - You can also request the deletion of your personal data, insofar as there is no legal obligation to retain it. If such an obligation exists, we will block your data upon request. If the relevant legal requirements exist, we will also delete your personal data without a corresponding request on your part.
Right to data portability - You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible entity, this will only be done insofar as it is technically feasible.
Right to restrict processing - You have the right to request the restriction of the processing of your personal data.
For this purpose, you can contact us at any time at the address given in the imprint. The right to restriction of processing exists in the following cases:
Right to complain to a supervisory authority - You have the possibility to contact one of the data protection supervisory authorities with a complaint.
Bavarian State Office for Data Protection Supervision (BayLDA), Promenade 27, 91522 Ansbach, Germany, Phone: +49 981 53-1300, Fax: +49 981 53-981300
You can open the complaint form of the Bavarian State Office for Data Protection Supervision via the following link: https://www.lda.bayern.de/de/beschwerde.html.
Right of objection - You have the possibility at any time to revoke the use of your data for internal purposes with effect for the future. For this purpose, it is sufficient to send a corresponding e-mail to DatenschutzTQDE@tq-group.com . However, such a revocation does not affect the lawfulness of the processing operations carried out by us up to that point. This does not affect the data processing with regard to all other legal bases, such as the initiation of a contract (see above).
Protection and security of your personal data
We take contractual, organizational and technical security measures in accordance with Art. 32 GDPR in line with the state of the art to ensure that the provisions of data protection laws are complied with and thus to protect the data we process against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons.
The security measures include in particular the encrypted transmission of data between your browser and our server. For this purpose, a 256-bit SSL (AES 256) encryption technology is used.
Furthermore, we have established processes that ensure the safeguarding of data subjects' rights, deletion of personal data and an immediate response to the compromise of such data. In addition, we already ensure the protection of personal data during the development and selection of hardware and software in accordance with the principles of Article 25 GDPR. Our security measures are continuously revised in accordance with technological developments.
Your personal data will be protected within the scope of the following points (excerpt):
Maintaining the confidentiality of your personal data
In order to protect the confidentiality of your personal data stored with us, we have taken various measures to control access, entry and access control.
Maintaining the integrity of your personal data
In order to maintain the integrity of your personal data stored with us, we have taken various measures to control disclosure and input of data.
Maintaining the availability of your personal data
In order to maintain the availability of your personal data stored with us, we have taken various measures for order and availability control. The security measures in place are continuously improved in line with technological developments. Despite these precautions, due to the insecure nature of the Internet, we cannot guarantee the unrestricted security of your data transmission to our online services. Internet-based data transmissions can always have security gaps, so that absolute protection cannot be guaranteed. Due to this, any data transmission from you to our online offer is at your own risk.
Duration of the storage of your personal data
Personal data will be deleted after expiry of the statutory retention period if they are no longer required for the fulfilment or initiation of a contract.
Protection of minors
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
A merge of this data with other data sources is not made. The basis for data processing is Art. 6 (1) lit. f GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website - for this purpose, the server log files must be recorded.
Cookies that are required to carry out the electronic communication process or to provide certain functions that you have requested (e.g. shopping cart function) are stored on the basis of Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services.
Control of cookies by user
Browser cookies: You can set all browsers in a way that cookies are only accepted on request. Also, only cookies whose pages are currently being visited can be accepted by setting. All browsers offer functions that allow the selective deletion of cookies. The acceptance of cookies can also be generally switched off, but then restrictions in the user-friendliness or functionality of this online offer may have to be accepted.
Use of First-Party Cookies (Google Analytics Cookie)
Google Analytics Cookies Log:
Unique users - Google Analytics cookies collect and group your data. All activity during a visit is aggregated. Setting Google Analytics cookies differentiates between users and unique users.
User activity - Google Analytics cookies also store data about the start and end time of a visit to the online offering and how many pages you have viewed. When the browser is closed or the user is inactive for a longer period of time (default 30 minutes), the user session is ended and the cookie records the visit as finished. Furthermore, the date and time of the first visit are recorded. The total number of visits per unique user is also logged. http://www.google.com/analytics/terms/de.html
You can prevent the collection of data generated by the cookie and related to the use of the online offer (including your IP address) to Google and the processing of this data by Google by downloading and installing the following link in the browser plug-in: http://tools.google.com/dlpage/gaoptout?hl=de .
Further information can be found under the item "Web analytics service Google Analytics / Universal Analytics".
Use of third-party cookies
In our online offer, third-party providers set [additional] cookies (third-party cookies) by uploading editorial texts or advertising. Third-party providers are also subject to strict data protection requirements regarding the availability of personal data.
Lifetime of the cookies used
Cookies are managed by the web server of our online offer. This online offer uses: Transient cookies/session cookies (one-time usage process) Lifetime: Until this online offer is closed.
Disable or remove cookies (Opt-Out)
Each web browser offers options to restrict and delete cookies. For more information, please visit the following websites:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Web Analytics Services: Google Analytics / Universal Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site.
In the case of activation of IP anonymization in our online offer, your IP address will, however, be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.
On our behalf, Google will use this information for the purpose of evaluating your use of the online offer, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by making the appropriate setting in your browser software. However, we would like to point out that in this case not all functions of this online offer can be used to their full extent.
We would like to point out that this online offer uses Google Analytics with the extension "_anonymizeIp()" and therefore IP addresses are only processed in abbreviated form in order to exclude direct personal references.
We also use Google Analytics reports to track demographic characteristics and interests.
You can also prevent the collection of data generated by the cookie and related to the use of the online offer (including your IP address) to Google and the processing of this data by Google by downloading and installing a browser plug-in via the following link: http://tools.google.com/dlpage/gaoptout?hl=de .
As an alternative to the browser plug-in or within browsers on mobile devices, the following link applies to set an opt-out cookie that prevents the collection by Google Analytics within this online offer in the future (this opt-out cookie only works in this browser and only for this domain, delete the cookies in this browser, click the link again): https://tools.google.com/dlpage/gaoptout
Use of Google Tag Manager
We use the Google Tag Manager. Through this service, website tags can be managed via an interface. The Google Tag Manager only implements tags. No cookies are set and no personal data is collected. The Google Tool Manager triggers other tags that may collect data. The Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, it remains in place for all tracking tags, insofar as these are implemented with Google Tag Manager. More information on the Google Tag Manager can be found at the following link: https://www.google.com/analytics/terms/tag-manager/
You have the option to prevent all tags from being sent by the Google Tag Manager. To do this, you need to click the opt-out link below to place the Google Tag Manager deactivation cookie in your browser. Click here to change your Google Tag Manager settings.
Use of Google Maps
For full details on transparency and choices and the privacy statement please visit the Google Privacy Centre: https://www.google.de/intl/de/policies/privacy/?fg=1 .
Use of YouTube
When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.
Independently of a playback of the embedded videos, a connection to the Google network "DoubleClick" is established each time our online offer is called up, which may trigger further data processing operations without our influence.
Furthermore, Youtube can store various cookies on your terminal device. With the help of these cookies, Youtube can obtain information about visitors to our website. This information is used, among other things, to collect video statistics, improve the user experience and prevent fraud attempts. The cookies remain on your device until you delete them.
If you are logged into your YouTube account, you enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.
YouTube is used in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
Use of Mouseflow
This website uses Mouseflow, a web analytics tool from Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark, to record randomly selected individual visits (only with anonymized IP address). This results in a protocol of mouse movements, mouse clicks and keyboard interaction, with the intention of randomly replaying individual visits to this website as so-called session replays as well as evaluating them in the form of so-called heat maps and deriving potential improvements for this website. The cookie generated by Mouseflow is deleted after a period of 90 days. The data collected by Mouseflow is not personal and will not be passed on to third parties and will be stored for a period of 3 months. The storage and processing of the collected data takes place within the EU. If you do not wish to have your data collected by Mouseflow, you can object to this on all websites that use Mouseflow by clicking on the following link: https://mouseflow.de/opt-out/https://mouseflow.de/opt-out.
When you subscribe to our e-mail newsletter, personal data is collected. This data will be used by us for our own advertising purposes in the form of your e-mail newsletter, provided that you have expressly consented to this as follows: "Yes, I would like to subscribe to the newsletter! I accept the Data Privacy Statement".
If you would like to subscribe the newsletter offered on our website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the specified e-mail address and agree to receipt of the newsletter. Further data will not be collected or will only be collected only on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.
The processing of the data entered in the newsletter registration form is based exclusively on your consent (Art. 6 para. 1 lit. a GDPR). The data you provide for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after you unsubscribe from the newsletter. Data that has been stored by us for other purposes remains unaffected by this.
You can revoke your consent to the storage of the data, the e-mail address and their use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter. You can unsubscribe from the newsletter at any time via the link provided for this purpose in the newsletter or by sending a corresponding message to us, e-mail: DatenschutzTQDE@tq-group.com : unsubscribe. After unsubscribing, your e-mail address will be deleted immediately from our newsletter distribution list and included in a blocking file to ensure revocation.
The legality of the data processing operations already carried out remains unaffected by the revocation.
If you have previously given your express consent beforehand, newsletter tracking (also called web beacons or tracking pixels) is used. When delivering the newsletter, the external server can then record certain data of the recipient, e.g. the time of the retrieval, the IP address or information on the e-mail program used (client). The name of the image file is individualized for each mail recipient by attaching a unique ID. The mail sender remembers which ID belongs to which e-mail address and can thus determine which newsletter recipient has just opened the e-mail when the image is retrieved.
By newsletter tracking, user behaviour is recorded in pseudonymized form. This involves the following pseudonymized data: Recipient, Recipient minus bounces, Recipient in queue, Recipient skipped, Unique unsubscribe rate, Unique unsubscribes, Bounce rate, Bounces (thereof hard and soft bounces), Unique opening rate, Unique openings, Opening rate, Openings, Unique click rate, Unique clicks, Click rate, Clicks, Effective unique click rate, Clicks for segmenting target groups.
We work with an external service provider, Inxmail GmbH, Wentzingerstraße 17, 79106 Freiburg, Germany, to deliver the newsletter. Your personal data will be forwarded to Inxmail GmbH for the purpose of sending the newsletter and processed by them exclusively in accordance with our instructions.
Any company or trademark mentioned herein is the property of the respective company. The mention of trademarks and names is for informational purposes only.
Newsletter - Job Alert
You have the option of subscribing to the newsletter distribution list in the form of a job alert. You have the right and the possibility to unsubscribe from the job alert at any time. To do so, simply send an e-mail to DatenschutzTQDE@tq-group.com . You also have the option of unsubscribing yourself from the Job Alert by clicking on the unsubscribe link. We work with an external service provider, Haufe Service Center GmbH, Munziger Str. 9, 79111 Freiburg, Germany to deliver the Job Alert. Your personal data will be forwarded to Haufe Service Center GmbH for the purpose of sending the newsletter and processed by them exclusively in accordance with our instructions.
Job alert tracking: If you have expressly consented beforehand, job alert tracking (also called web beacons or tracking pixels) is used. When delivering the job alert, the external server can then record certain data of the recipient, e.g. the time of the retrieval, the IP address or details of the e-mail program used (client). The name of the image file is individualized for each mail recipient by appending a unique ID. The mail sender notes which ID belongs to which e-mail address and can thus determine which Job Alert recipient has just opened the e-mail when the image is retrieved.
In addition to this online offer, we also maintain presences in various social media, which you can reach via corresponding buttons in the footer or via links on our website. If you visit such a presence, personal data may be transmitted to the provider of the social network. It is possible that, in addition to the storage of the data specifically entered by you in this social medium, further information will also be processed by the social network provider. Furthermore, the social network provider may process the most important data of the computer system from which you visit such social network - for example, your IP address, the used processor type and browser version, including plug-ins. If you are logged in with your personal user account of the respective social-network when visiting such a presence, this network can assign the visit to this account. The purpose and scope of the data collection by the respective medium as well as the further processing of your data there as well as your rights in this regard can be found in the respective provisions of the respective responsible party, e.g. under:
Facebook-Pixel, Custom Audiences and Facebook Marketing Services
Within our online offer, the so-called "Facebook pixel" of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, or if you are a resident of the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, is used due to our legitimate interests in the analysis, optimization and economic operation of our online offer and for these purposes as well as for conversion measurement.
With the help of the Facebook pixel, the behavior of page visitors can be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. This allows the effectiveness of the Facebook ads to be evaluated for statistical and market research purposes and future advertising measures to be optimized.
Furthermore, it is possible for Facebook to determine the visitors of our online offer as a target group for the display of advertisements (so-called "Facebook ads") via the Facebook pixel. This is a tracking method that enables the identification of users via websites. Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to those Facebook users who have also shown an interest in our online offer or who have certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited) that we transmit to Facebook (so-called "Custom Audiences").
With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interest of the users and do not have a harassing effect. With the help of the Facebook pixel we can also track the effectiveness of the Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").
Furthermore, when using the Facebook Pixel, we use the additional function "extended matching", whereby data for the formation of target groups ("Custom Audiences" or "Look Alike Audiences") is transmitted to Facebook in encrypted form.
The aforementioned data processing by us is justified in each case in accordance with Art. 6 Para. 1 lit. f) GDPR, as we have a legitimate interest in displaying personalized advertising to you and evaluating the use of our website in the context of carrying out advertising or marketing measures using the services of third-party providers.
You can opt-out of the Facebook Pixel's collection and use of your data to display Facebook ads. To set which types of ads are displayed to you within Facebook, you can visit the page set up by Facebook (https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen ) and follow the instructions there on the settings for usage-based advertising. The settings are platform-independent (desktop or mobile). If you do not want social networks to directly assign the data collected via our website to your profile, you must log out of the corresponding social networks before visiting our website.
You can also turn off the Custom Audiences remarketing feature in the Ads Settings section (you must be logged in to Facebook to do this):
If you do not have a Facebook account, you can opt out of usage-based advertising from Facebook on the European Interactive Digital Advertising Alliance website:
LinkedIn Insight Tag
This website uses the "LinkedIn Insight Tag", a conversion tool of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. This tool allows us to present you with advertisements on other websites that are tailored to your interests. To do this, a cookie is set in your browser with a validity of 120 days, which enables LinkedIn to recognize you when you visit a website. LinkedIn uses this data to provide us with anonymized reports, these anonymized reports contain data about ad activity as well as information about your interaction with our website.
Through the LinkedIn Insight tag, the behavior of page visitors can be tracked after they have been redirected to the provider's website by clicking on a LinkedIn ad. This allows the effectiveness of the LinkedIn ads to be evaluated for statistical and market research purposes and future advertising measures to be optimized. The LinkedIn Insight tag enables the collection of data on visits, including URL, referrer URL, IP address, device and browser properties (user agent) and timestamp. This data is encrypted, IP addresses are shortened, and members' direct IDs are removed within seven days to pseudonymize the data. The remaining pseudonymized data is then deleted within 90 days.
The collected data is anonymous for us as the operator of this website, we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by LinkedIn so that a connection to the respective user profile is possible and LinkedIn can use the data for its own advertising purposes in accordance with the LinkedIn data usage policy. This allows LinkedIn to enable the placement of advertisements on pages of LinkedIn as well as outside of LinkedIn. This use of the data by LinkedIn cannot be influenced by us as website operator.
In addition, you can prevent the collection of data generated by the cookie and related to your use of the website to LinkedIn as well as the processing of this data by LinkedIn by setting an opt-out cookie that prevents the future collection of your data when visiting this website. To do this, click on this link:
The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.
The aforementioned data processing is justified in each case in accordance with Art. 6 (1) f) GDPR, as we have a legitimate interest in displaying personalized advertising to you and evaluating the use of our website in the context of carrying out advertising or marketing measures using the services of third-party providers.
Further information on data protection at LinkedIn can be found here: https://www.linkedin.com/legal/privacy-policy#choices-oblig or http://www.linkedin.com/legal/privacy-policy.
We offer you the opportunity to apply to us (e.g. by e-mail, post or via the online application form). In the following, we inform you about the scope, purpose and use of your personal data collected as part of the job application process. We assure you that the collection, processing and use of your data will be carried out in accordance with applicable data protection law and all other statutory provisions and that your data will be treated in strict confidence.
Scope and purpose of data collection for applications
If you send us an application, we process your associated personal data (e.g. contact and communication data, application documents, notes in the context of job interviews, etc.), insofar as this is necessary for the decision on the establishment of an employment relationship. The legal basis for this is § 26 Federal Data Protection Act-new according to German law (initiation of an employment relationship), Art. 6 para. 1 lit. b GDPR (general contract initiation) and - if you have given your consent - Art. 6 para. 1 lit. a GDPR. This consent can be revoked at any time. Your personal data will only be passed on within our company to persons who are involved in processing your application.
If the application is successful, the data submitted by you will be stored in our data processing systems on the basis of § 26 Federal Data Protection Act-new and Art. 6 para. 1 lit. b GDPR for the purpose of implementing the employment relationship.
Retention period of job application data
If we are unable to make you a job offer, if you reject a job offer, withdraw your job application, revoke your consent to data processing or request us to delete the data, the data you have provided, including any remaining physical application documents, will be stored or retained (retention period) for a maximum of six months after completion of the job application process in order to be able to trace the details of the job application process in the event of any discrepancies (Art. 6 para. 1 lit. f GDPR).
You can object to this data storage if you have legitimate interests that outweigh our interests.
Links to external websites
For users who are residents of the Russian Federation, the following applies:
The above services of our online offer are not intended for citizens of the Russian Federation residing in Russia.
If you are a Russian citizen residing in Russia, you are hereby expressly informed that any personal information you provide to us through this online service is solely at your own risk and responsibility. You further agree that you will not hold us responsible for any failure to comply with any laws of the Russian Federation.
Data protection information according to. Art. 13, 14 and 21 GDPR
Data protection information for our interested parties, customers and suppliers as well as job applicants
In the following, we would like to provide you with information on the processing of your personal data in connection with the performance of contracts or the implementation of pre-contractual measures.
According to Art. 4 No. 1 GDPR, your personal data includes all information that relates or can be related to your person, in particular by means of assignment to an identifier, such as a name or a number, by which your person can be identified.
Who is responsible for data processing at our company?
The responsible entity in the sense of data protection law is
You will find further information about our company, details of the persons authorized to represent it and also further contact options in the imprint of our website: https://www.tq-group.com/Impressum .
Our data protection officer
We have appointed a data protection officer for our company. You can reach him at the following contact address:
SNS Systems GmbH
Buchenberger Street 18
Purposes of the collection and processing of your personal data:
We collect, process and use your personal data exclusively for the purposes of:
Your data will only be processed for purposes other than those mentioned above if such processing is permitted under Art. 6 (4) GDPR and is compatible with the original purposes.
Legal basis for the data processing
The legal basis for the processing of your personal data is primarily Art. 6 para. 1 lit. b) GDPR. The processing is necessary for the performance of a contract to which the person concerned is a party or for the implementation of pre-contractual measures.
Your personal data will only be stored as long as the knowledge of such data is necessary for the purposes for which it was collected or as long as legal or contractual storage regulations have to be observed.
Who receives your data? Within our company, only those persons have access to your data who are responsible for prospect management, customer management and supplier management and who need this data to properly fulfil our contractual and legal obligations.
Commissioned data processors used by us (Art. 28 GDPR) as well as trading partners within or outside Europe (third country) may also receive personal data for these purposes. Of course, we have concluded appropriate data protection agreements with our commissioned data processors or trading partners, which ensure that the data processing is carried out in a permissible manner.
TQ-Systems GmbH is also entitled to outsource the processing of your personal data in whole or in part to external service providers who act as data processors for TQ-Systems GmbH in accordance with Art. 4 No. 8 GDPR and Art. 28 GDPR. External service providers support us, for example, in the technical operation and support of the website, data management, the provision and performance of services, marketing and website analysis, as well as the implementation and fulfilment of vigilance reporting obligations. The service providers commissioned by TQ-Systems GmbH process your data exclusively in accordance with our instructions. TQ-Systems GmbH remains responsible for the protection of your data, which is ensured by strict contractual regulations, technical and organizational measures and additional controls by us.
Personal data may also be disclosed to third parties if we are legally obliged to do so - e.g. by court order or on the basis of official vigilance regulations (legal basis for processing: Art. 6 (1) c) DSGVO) or if this is necessary to support other legal investigations or proceedings at home or abroad or to fulfil the legitimate interests of TQ-Systems GmbH (legal basis for processing: Art. 6 (1) f) DSGVO).
Data collection (web contact form)
If you send us enquiries via the web contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent.
We warrant that we will only collect, process, store and use the data you enter in our web contact form in connection with the processing of your enquiry and for internal purposes, as well as to provide services requested by you or to make content available.
The data you enter in the web contact form will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory legal provisions - in particular retention periods - remain unaffected.
The processing of the data entered in the web contact form is therefore based exclusively on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. For this purpose, an informal communication by e-mail to us (DatenschutzTQDE@tq-group.com ) is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.
Inquiry by e-mail, telephone or fax
If you contact us by e-mail, telephone or fax, your enquiry including all personal data arising from it (name, enquiry) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.
The processing of this data is based on Art. 6 (1) lit. b GDPR, if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on your consent (Art. 6 (1) (a) GDPR) and / or on our legitimate interests (Art. 6 (1) (f) GDPR), as we have a legitimate interest in the effective processing of requests sent to us. The data you send to us via contact requests will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.
Data transmission upon conclusion of a contract for online shops, dealers and goods dispatch
We transmit personal data to third parties only if this is necessary in the context of the contract, such as to the companies entrusted with the delivery of the goods or the credit institution entrusted with the payment processing. A further transmission of the data does not take place or only if you have expressly agreed to such transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.
The basis for data processing is Art. 6 (1) lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.
For the dispatch of your order we pass your address data and if necessary your email address and telephone number on to the logistics enterprise assigned with the supply for the delivery date co-ordination.
Our contractual partners can create an account within our shop-based online offer (customer or user account, hereinafter "customer account"). If the registration of a customer account is required, we will point this out to our contractual partners as well as the information required for the registration. The customer accounts created are not public and cannot be indexed by search engines. Within the scope of registration and subsequent logins and use of the customer account, the IP addresses of the customers are stored together with the access times in order to be able to prove the registration and to prevent any misuse of the customer account. If customers have terminated their customer account, the data relating to the customer account will be deleted, unless their retention is required for legal reasons.
Within the framework of shop-based online offers, we offer various payment options and for this purpose, in addition to credit institutions, other payment service providers are involved by us.
The data processed by payment service providers includes inventory data, such as name and address, bank data, such as account numbers or credit card numbers, passwords, TAN data and checksums, as well as the contract, sum and recipient-related information. These details are necessary to carry out the transactions. However, the data entered is processed exclusively by the payment service providers and stored with them. We do not receive any account or credit card related information, but only information regarding a confirmation or non-confirmation of the payment.
Types of data processed: inventory data (e.g. names, addresses), payment data (e.g. bank details, invoices, payment history), contract data (e.g. subject matter of contract, term, customer category), usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).
Affected Persons: Customers or prospective customers.
Purposes of processing: provision of contractual services and customer service.
Legal basis: Contract fulfilment and pre-contractual enquiries (Art. 6 para. 1 p. 1 lit. b. GDPR), Legitimate Interests (Art. 6 para. 1 p. 1 lit. f. GDPR).
Services or service providers used in the context of payment procedures:
Data transmission upon conclusion of a contract for services and digital content
We transmit personal data to third parties only if this is necessary for the processing of the contract, for example to the credit institution commissioned with the processing of payments.
A further transmission of the data does not take place or only if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.
The basis for data processing is Art. 6 (1) lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.
How long will your data be stored?
Your personal data will only be stored as long as the knowledge of this data is necessary for the purposes for which it was collected or as long as legal or contractual storage regulations have to be observed.
What data protection rights do you have?
You have the right to obtain information about the personal data we process about you.
You have the right to request confirmation from us as to whether personal data concerning you is being processed. If data is inaccurate or no longer necessary for the purposes for which it was collected, you may request the rectification, erasure or restriction of processing.
If the processing of your personal data is based on your voluntary consent, this can be revoked by you at any time for the future. Furthermore, you have a right to rectification or deletion or to restriction of processing, insofar as you are entitled to this by law. Furthermore, you have a right to object to processing within the scope of the law. The same applies to a right to data portability. You have the right to complain about the processing of personal data by us to a supervisory authority for data protection.
We reserve the right to change our security and data protection measures from time to time or to adapt them accordingly, insofar as this becomes necessary due to progressive technical development or changed legal requirements or in order to implement changes to our services in the data protection notices. This could, for example, concern the introduction of new services. In these cases, we will also adapt our data protection information accordingly.