Data privacy statement for this online offer and further information on the duty to inform in accordance with Art. 13 DSGVO when personal data is collected from the person concerned.
We, TQ-Systems GmbH OR TQ-Systems Durach GmbH, are responsible for this online offer and, as a provider of a teleservice, have to inform you at the beginning of your visit to our online offer about the type, scope and purposes of the collection and use of personal data in precise, transparent, comprehensible and easily accessible form in a clear and simple language. The content of the information must be available to you at all times. We are therefore obliged to inform you which personal data is collected or used. Personal data are all information relating to an identified or identifiable natural person.
We put the greatest importance to the security of your data and compliance with data protection regulations. The collection, processing and use of personal data are subject to the provisions of the currently applicable European and national laws.
With the following data privacy statement we would like to show you how we handle your personal data and how you can contact us:
Phone: +49 8153 9308-0
Commercial register no.: HRB 105018
Managing Directors: Detlef Schneider, Rüdiger Stahl and Stefan Schneider
For better comprehensibility, our data privacy statement does not differentiate between the sexes. For the purposes of equal treatment, corresponding terms apply to both sexes.
Article 4 of the EU Data Protection Ordinance (DSGVO) explains what the terms used, e.g. "personal data" or "processing", mean.
The personal data of users processed within the scope of this online offer include inventory data (e.g. name and addresses of customers), contract data (e.g. services used, names of agents, payment information), usage data (e.g. websites visited on our online offer, interest in our products) and content data (e.g. entries in the contact form).
"Users" includes all categories of persons affected by data processing. This includes, for ex-ample, our business partners, customers, interested parties and other visitors to our online offer.
We guarantee that we collect, process, store and use your data only in connection with the processing of your enquiries and for internal purposes, as well as to provide services requested by you or to make content available.
Basics of data processing
We process personal data of users only in compliance with the relevant data protection regulations. User data will only be processed if the following legal permissions apply:
We would like to show you where the above legal bases are regulated in the DSGVO:
We would like to point out that e-mails can be read or changed without authorization and unnoticed. Furthermore, we would like to point out that we use software to filter unwanted e-mails (spam filter). The spam filter can reject e-mails if they have been wrongly identified as spam by certain features
What are your rights?
Right to information - You have the right to obtain information about your stored data free of charge. Upon request, we will inform you in writing in accordance with applicable law which of your personal data we have stored. This also includes the origin and recipients of your data as well as the purpose of data processing.
Right to correction - You have the right to have your data stored with us corrected if it is incorrect. In doing so, you can demand a restriction of the processing, e.g. if you dispute the correctness of your personal data.
Right to block - Furthermore, you can have your data blocked. In order that a blocking of your data can be considered at any time, this data must be kept in a block file for control purposes.
Right to deletion - You can also request the deletion of your personal data, as long as there are no legal obligations to keep records. If such an obligation exists, we will block your data upon request. If the relevant legal requirements are met, we will delete your personal data even without a corresponding request from you.
Right to Data Transferability - You have the right to request that we provide you with personal information submitted to us in a format that allows it to be transferred to another entity.
Right to complain to a supervisory authority - You have the possibility to lodge a complaint with one of the data protection supervisory authorities.
Bavarian State Office for Data Protection Supervision (BayLDA), Promenade 27, 91522 Ansbach, Germany,Phone: +49 981 53-1300, Fax: +49 981 53-981300
You can open the complaint form of the Bavarian State Office for Data Protection Supervision via the following link:
Right of objection - You have the possibility to revoke the use of your data for internal purposes with effect for the future at any time. For this purpose, it is sufficient to send an appropriate e-mail to DatenschutzTQDE@tq-group.com However, such a revocation does not affect the legality of the processing operations carried out by us up to that point. This does not affect data processing with regard to all other legal bases, such as the initiation of contracts (see above).
Protection of your personal data
We take contractual, organisational and technical security measures in accordance with the state of the art to ensure that the provisions of the data protection laws are complied with and thus to protect the data processed by us against accidental or intentional manipulation, loss, destruction or access by unauthorised persons.
The security measures include in particular the encrypted transmission of data between your browser and our server. A 256-bit SSL (AES 256) encryption technology is used for this purpose.
Your personal data is protected within the scope of the following points (excerpt):
Maintaining the confidentiality of your personal data
In order to protect the confidentiality of your personal data stored with us, we have taken various measures for access, entry and access control.
Maintaining the integrity of your personal data
In order to maintain the integrity of your personal data stored with us, we have taken various measures to control the transfer and input of data.
Ensuring the availability of your personal data
In order to maintain the availability of your personal data stored with us, we have taken various measures to control orders and availability. The security measures in use are continuously improved in line with technological developments. Despite these precautions, due to the insecure nature of the Internet, we cannot guarantee the security of your data transmission to our online offer. For this reason, any data transmission from you to our online offer is at your own risk.
Protection of minors
Personal information may only be made available to us by persons under the age of 16 with the express consent of a parent or guardian. This data will be processed in accordance with this data privacy statement.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
Browser type and browser version
Operating system used
Host name of the accessing computer
Time of the server request
This data is not merged with other data sources. The basis for data processing is Art. 6 para. 1 lit. f DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.
Control of cookies by the user
Browser Cookies: You can set all browsers to accept cookies only on demand. You can also set your browser to only accept cookies from pages you are currently visiting. All browsers offer functions that enable the selective deletion of cookies. The acceptance of cookies can also be generally switched off, but then you may have to accept restrictions in the user-friendliness of this online offer
Use of First-Party Cookies (Google Analytics Cookie)
Google Analytics cookies log:
Unique users - Google Analytics cookies collect and group your data. All activities during a visit are summarized. By setting Google Analytics cookies, a distinction is made between users and unique users.
User activities - Google Analytics cookies also store data about the start and end time of a visit to the online offering and how many pages you have viewed. When the browser is closed or if the user is inactive for a longer period of time (standard 30 minutes), the user session is terminated and the cookie records the visit as terminated. The date and time of the first visit are also recorded. The total number of visits per unique user is also logged. http://www.google.com/analytics/terms/de.html
You can prevent the collection of the data generated by the cookie and related to the use of the online offer (including your IP address) to Google and the processing of this data by Google by downloading and installing the following link in the browser plug-in. http://tools.google.com/dlpage/gaoptout?hl=de
Further information can be found under the item "Web analysis service Google Analytics / Universal Analytics".
Use of third-party cookies
Third-party providers set [additional] cookies (third-party cookies) in our online offer by uploading editorial texts or advertisements. The third-party providers are also subject to strict data protection regulations regarding the availability of personal data.
Lifetime of the cookies used
Cookies are managed by the web server of our online offer. This online offer uses: Transient cookies/session cookies (one-time use) Lifetime: Until closing this website
Disable or remove cookies (opt-out)
Every web browser offers options to restrict and delete cookies. For more information, visit the following websites:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Web Analysis Services Google Analytics / Universal Analytics
We use Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies", text files which are stored on your computer and which enable an analysis of the use of the online offer. The information generated by the cookie about the use of this website is usually transferred to a Google server in the USA and stored there. A data transfer to a third country therefore takes place. It is taken into account that correspondingly suitable/appropriate guarantees exist and that enforceable rights and effective legal remedies are available to you.
A copy of the appropriate warranties is available at the links below:
Standard contractual clauses: http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2010:039:0005:0018:DE:PDF
However, in the event that IP anonymisation is activated in our online offer, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.
Only in exceptional cases is the full IP address transferred to a Google server in the USA and shortened there. On our behalf, Google will use this information to evaluate the use of the online offer, to compile reports on the activities of the online offer and to provide us with further services associated with the use of the online offer and the Internet use. The IP address transmitted by your browser within the framework of Google Analytics is not merged with other data from Google. You can prevent the storage of cookies by making the appropriate setting in your browser software. However, we would like to point out that in this case not all functions of this online offer can be used to their full extent.
We would like to point out that this online offer uses Google Analytics with the extension "_anonymizeIp()" and therefore IP addresses are only processed in a shortened form in order to exclude a direct personal reference.
We also use Google Analytics reports to capture demographic characteristics and interests.
You can also prevent the collection of the data generated by the cookie and related to the use of the online offer (including your IP address) to Google and the processing of this data by Google by downloading and installing a browser plug-in via the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
As an alternative to the browser plug-in or within browsers on mobile devices, the following link applies in order to set an opt-out cookie that will prevent Google Analytics from collecting data within this online offering in the future (this opt-out cookie only works in this browser and only for this domain, delete the cookies in this browser, click the link again): tools.google.com/dlpage/gaoptout
Using Google Tag Manager
We use the Google Tag Manager. With this service, website tags can be managed via an interface. The Google Tag Manager only implements tags. No cookies are set and no personal data is collected. The Google Tool Manager triggers other tags that may collect data. The Google Tag Manager does not access this data. If deactivation has been made at the domain or cookie level, it will persist for all tracking tags to the extent that they are implemented with Google Tag Manager. More information about the Google Tag Manager can be found at the following link: http://www.google.de/tagmanager/use-policy.html
You have the possibility to stop sending all tags of the Google Tag Manager. To do so, you must click the following opt-out link to place the Google Tag Manager opt-out cookie in your browser. Click here to change your Google Tag Manager settings.
Use of Google Maps
For full details on transparency and choices and the privacy statement, please visit the google.de Privacy Center: https://www.google.de/intl/de/policies/privacy/?fg=1
Use of YouTube
Use of Mouseflow
This website uses Mouseflow, a web analysis tool of Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark, to record randomly selected individual visits (only with anonymised IP address). This results in a protocol of mouse movements, mouse clicks and keyboard interaction, with the intention of randomly reproducing individual visits to this website as so-called session replays as well as evaluating them in the form of so-called heat maps and deriving potential improvements for this website. The cookie generated by mouseflow is deleted after a period of 90 days. The data collected by Mouseflow is not personal and will not be passed on to third parties and stored for a period of 3 months. The storage and processing of the collected data takes place within the EU. If you do not want Mouseflow to collect your data, you can object to it on all websites that use Mouseflow by clicking on the following link:
If you register for our e-mail newsletter, personal data is collected. This data will be used by us for our own advertising purposes in the form of your e-mail newsletter, provided that you have expressly agreed to the following:"Yes, I would like to subscribe to the newsletter! I accept the privacy statement". You can subscribe to the newsletter at any time by clicking on the link provided for this purpose in the newsletter or by sending us an e-mail: DatenschutzTQDE@tq-group.com , unsubscribe. Once you have cancelled your subscription, your e-mail address will be deleted from our newsletter distribution list immediately and included in a blocking file to ensure that you can cancel your subscription.
If you have given your express consent beforehand, newsletter tracking (also known as web beacons or tracking pixels) will be used. When the newsletter is delivered, the external server can then record certain data of the recipient, e.g. the time of the retrieval, the IP address or details of the e-mail program used (client). The name of the image file is individualized for each mail recipient by attaching a unique ID. The mail sender remembers which ID belongs to which e-mail address and can thus determine which newsletter recipient has just opened the e-mail when the image is retrieved.
With newsletter tracking, user behaviour is recorded in a pseudonymised form. This involves the following pseudonymised data: Recipient, Recipient minus bounces, Recipient in queue, Recipient skipped, Unique unsubscribe rate, Unique unsubscribe rate, Bounce rate, Bounces (thereof hard and soft bounces), Unique opening rate, Unique openings, Opening rate, Openings, Unique click rate, Unique clicks, Unique clicks, Clicks, Effective unique click rate, Clicks for segmentation of target groups.
We work together with an external service provider, Inxmail GmbH, Wentzingerstraße 17, 79106 Freiburg, Germany, to deliver the newsletter. Your personal data will be forwarded to Inxmail GmbH for the purpose of sending the newsletter and will be processed by this company exclusively in accordance with our instructions.
Changes to our data privacy statement. We reserve the right to amend our data privacy statement from time to time so that it always meets current legal requirements or to implement changes to our services in the data privacy statement. This could, for example, concern the introduction of new services. The new data privacy statement will then apply to your next visit.
Every company or trademark mentioned here is the property of the respective company. The mention of brands and names is for purely informative purposes.
Newsletter - Job Alert
You have the possibility to subscribe to the newsletter distribution list in the form of a job alert. You have the right and the possibility to unsubscribe from the Job-Alert at any time. To do so, simply send an e-mail to DatenschutzTQDE@tq-group.com. Furthermore, there is the possibility to unsubscribe from the Job-Alert itself via the unsubscribe link. We work together with an external service provider, Haufe Service Center GmbH, Munziger Str. 9, D-79111 Freiburg, to deliver the Job Alert. Your personal data will be forwarded to Haufe Service Center GmbH for the purpose of sending the newsletter and will be processed by Haufe Service Center GmbH exclusively according to our instructions.
Job Alert Tracking: If you have explicitly agreed to this beforehand, job alert tracking (also called web beacons or tracking pixels) is used. When the job alert is delivered, the external server can then collect certain data about the recipient, such as the time of the retrieval, the IP address or information about the e-mail program used (client). The name of the image file is individualized for each mail recipient by attaching a unique ID. The mail sender remembers which ID belongs to which e-mail address and can thus determine which job alert recipient has just opened the e-mail when the image is retrieved.
In addition to this online offer, we also maintain presences in various social media, which you can reach via the corresponding buttons in the footer or by links on our website. If you visit such a presence, personal data may be transmitted to the provider of the social network. It is possible that, in addition to the storage of the data you specifically entered in this social medium, further information may also be processed by the social network provider. In addition, the social network provider may process the most important data of the computer system from which you visit it - for example your IP address, the type of processor used and browser version including plug-ins. If you are logged in with your personal user account of the respective network when visiting such a presence, this network can assign the visit to this account. For the purpose and scope of data collection by the respective medium and the further processing of your data there as well as your rights in this regard, please refer to the respective provisions of the respective responsible party, e.g. at
Facebook, custom audiences and Facebook marketing services
Within our online offer, due to our legitimate interests in analysis, optimization and economic operation of our online offer and for these purposes, the so-called "Facebook pixel" of the social network Facebook, which is operated by Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are located in the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, is used.
Facebook is certified under the Privacy Shield Agreement (https://www.privacyshield.gov/welcome ) and thus offers a guarantee of compliance with European data protection law.
With the help of the Facebook pixel, on the one hand, Facebook is able to determine the visitors of our online offer as a target group for the presentation of ads (so-called "Facebook ads"). It is thus a tracking procedure that enables the identification of users via websites. Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to those Facebook users who have also shown an interest in our online offer or who have certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited) that we transmit to Facebook (so-called "custom audiences").
With the help of the Facebook pixel, we also want to ensure that our Facebook ads match the potential interest of the users and are not annoying. With the help of the Facebook Pixel, we can also track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users have been redirected to our website after clicking on a Facebook ad (so-called "conversion").
The Facebook pixel is integrated directly by Facebook when you call up our websites and can store a so-called cookie on your device. If you then log in to Facebook or visit Facebook while logged in, the visit to our online offer will be noted in your profile. The data collected about you (surname, first name, email account) is anonymous to us, so we cannot draw any conclusions about the identity of the user. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and can be used by Facebook as well as for our own market research and advertising purposes. If we transmit data to Facebook for comparison purposes, this data is encrypted locally in the browserand only then sent to Facebook via a secure https connection. This is done solely for the purpose of comparison with the data that is also encrypted by Facebook. Furthermore, when using the Facebook pixel, we use the additional function "extended matching", in which data for the formation of target groups ("Custom Audiences" or "Look Alike Audiences") is transmitted to Facebook in encrypted form.
The aforementioned data processing by us is justified in each case in accordance with Art. 6 Paragraph 1 letter f) DS-GVO, as we have a legitimate interest in displaying personalised advertising to you and evaluating the use of our website in the context of advertising or marketing measures using the services of third parties.
The processing of data by Facebook is carried out within the framework of the Facebook Data Use Policy (https://www.facebook.com/policy.php). Specific information and details about the Facebook pixel and its functionality can be found in the help section (www.facebook.com/business/help/742478679120153) of Facebook.
You may object to the collection by the Facebook pixel and use of your data to display Facebook ads. To control what types of ads are displayed to you within Facebook, you can go to the Facebook-established page (www.facebook.com/ads/preferences/) and follow the instructions on usage-based advertising settings. The settings are platform-independent (desktop or mobile). If you do not want social networks to associate the data collected through our website directly with your profile, you must log out of the relevant social networks before visiting our website.
LinkedIn Insight tag
You may also prevent LinkedIn from collecting the information generated by the cookie and related to your use of the Website and from processing that information by LinkedIn by setting an opt-out cookie that prevents future collection of your information when you visit the Website. To do this, click on this link:
The opt-out cookie is valid only in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you will have to set the opt-out cookie again.
The above-mentioned data processing is justified in each case in accordance with Art. 6 Paragraph 1 letter f) DS-GVO, as we have a legitimate interest in displaying personalised advertising to you and evaluating the use of our website in the context of carrying out advertising or marketing measures using the services of third parties.
We would also like to point out that our website contains further links to external third-party websites, whereby we have no influence on the processing of the data on these third-party websites.
For users residing in the Russian Federation, the following applies:
The foregoing services of our online offer are not intended for citizens of the Russian Federation residing in Russia.
If you are a Russian citizen resident in Russia, you are expressly informed that any personal data that you provide to us via this online offer is entirely at your own risk and responsibility. You further agree that you will not hold us responsible for any failure to comply with Russian Federation laws.
Data protection information in accordance with. Art. 13, 14 and 21 GDPR
Data protection information for our interested parties, customers and suppliers.
In the following, we would like to provide you with information on the processing of your personal data in connection with the performance of the contract or the implementation of pre-contractual measures.
According to Art. 4 No. 1 GDPR, your personal data includes all information relating or having been related to your person, in particular by means of assignment to an identifier, such as a name or a number, with which your person can be identified.
Who is responsible for data processing with us?
The person responsible in the sense of data protection law is
D-82229 Seefeld, Germany
You will find further information on our company, details of authorized representatives and other contact details in the imprint on our website: https://www.tq-group.com/en/imprint/
Our data protection officer
We have appointed a data protection officer for our company. You can reach him at the following contact address:
c/o German data protection office
Purposes of the collection and processing of your personal data:
We collect, process and use your personal data solely for the purposes of:
Your data will only be processed for purposes other than those mentioned, insofar as such processing is permissible pursuant to Art. 6 para. 4 GDPR and compatible with the original purposes.
Legal basis for data processing
The legal basis for the processing of your personal data is primarily Art. 6 para. 1 lit. b) GDPR. Processing is necessary for the performance of a contract to which the person concerned is a party or for the implementation of pre-contractual measures.
Your personal data will only be stored as long as knowledge of the data is necessary for the purposes for which it was collected or as long as legal or contractual storage regulations must be observed.
Who gets your data? Within our company only those persons have access to your data who are responsible for the management of interested parties, customers and suppliers and who need this data to fulfil our contractual and legal obligations.
Order data processors used by us (Art. 28 GDPR) as well as trading partners within or outside Europe (third country) may also receive personal data for these purposes. It goes without saying that we have concluded appropriate data protection agreements with our contract data processors and trading partners, which ensure that data processing is carried out in a permissible manner.
TQ-Systems GmbH is also entitled to outsource the processing of your personal data, in whole or in part, to external service providers who work for TQ-Systems GmbH as commissioned data processors in accordance with Art. 4 No. 8, 28 GDPR. External service providers support us, for example, in the technical operation and support of the website, data management, the provision and performance of services, marketing and website analysis, as well as the implementation and fulfillment of vigilance reporting obligations. The service providers commissioned by TQ-Systems GmbH process your data exclusively according to our instructions. TQ-Systems GmbH remains responsible for the protection of your data, which is ensured by strict contractual regulations, technical and organizational measures and supplementary controls by us.
Personal data can also be disclosed to third parties if we are legally obligated to do so - e.g. by court order or the official vigilance regulations (legal basis of the processing: Art. 6 para. 1 lit. c) GDPR) or if this is necessary to support other legal investigations or proceedings at home or abroad or to fulfill legitimate interests of TQ-Systems GmbH (legal basis of the processing: Art. 6 para. 1 lit. f) GDPR).
Data collection (Web contact form)
We make sure that we only collect, process, store and use the data entered by you in our web contact form in connection with the processing of your enquiry as well as for internal purposes and to provide services requested by you or to provide content.
How long is your data stored? Your personal data will only be stored as long as knowledge of this data is necessary for the purposes for which it was collected or as long as legal or contractual storage regulations must be observed.
What data protection rights do you have? You have the right to information about the personal data processed by us about your person.
You have the right to request confirmation from us as to whether personal data relating to you will be processed. If data is inaccurate or no longer necessary for the purposes for which it was collected, you may request that it be rectified, deleted or limited.
If the processing of your personal data is based on your voluntary consent, this can be revoked by you at any time for the future. Furthermore, you have the right to correction or deletion or to restriction of the processing to the extent to which you are legally entitled to do so. Furthermore, you have the right to object to the processing within the scope of the statutory provisions. The same applies to a right to data transferability. You have the right to complain to a data protection supervisory authority about the processing of personal data by us.